Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Remote Tech Support Specialists in Buffalo, NY to join our dynamic team. No prior experience required – we provide everything you need to succeed in the tech industry.
Enjoy the flexibility of remote work while receiving hands-on training in troubleshooting, system diagnostics, and customer service excellence. Our 8-week paid training program covers Windows/macOS, networking fundamentals, and ticket management systems. After training, you'll provide world-class technical support to clients nationwide.
This is your opportunity to gain industry-recognized certifications and build a stable career in technology. We offer competitive benefits, career advancement paths, and a supportive remote work environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Document support tickets accurately in CRM systems and follow escalation protocols
- Train end-users on software usage and security best practices
- Collaborate with senior technicians to resolve complex technical issues
- Monitor system performance and proactively address potential problems
- Maintain up-to-date knowledge of emerging technologies and industry trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with operating systems
- Excellent problem-solving and analytical thinking abilities
- Strong written and verbal communication skills
- Self-motivated with ability to work independently in remote environment
- Customer service mindset and patience when troubleshooting
- Reliable high-speed internet connection for remote work
- Ability to learn technical concepts quickly through structured training