Job Description
Join TechSolve Remote Support and revolutionize how we deliver exceptional technical assistance from the comfort of your home! We're seeking passionate tech enthusiasts to provide top-tier remote support to clients across Buffalo and beyond. With fully flexible hours and a cutting-edge virtual environment, you'll solve complex technical challenges while maintaining work-life balance. Our collaborative team culture values innovation and continuous learning, offering comprehensive training and growth opportunities. If you thrive in dynamic settings and possess a knack for troubleshooting, this is your chance to make a tangible impact in the tech industry without geographical constraints.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support through phone, chat, and email channels
- Document troubleshooting steps and solutions in our CRM system
- Collaborate with senior technicians to escalate complex issues
- Conduct system updates and security patches for client devices
- Train clients on best practices for device maintenance
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification (preferred)
- Ability to work independently with minimal supervision
- High-speed internet connection (minimum 25 Mbps)