Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist in Virginia Beach! We're seeking a tech-savvy professional to deliver exceptional remote IT support to clients across the Eastern Seaboard. This fully remote role offers flexibility while allowing you to make a tangible impact on user experience and system reliability. Collaborate with cross-functional teams, troubleshoot complex issues, and become a trusted technical advisor in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a company that values innovation and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support via remote channels for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues including VPN connectivity, cloud applications, and endpoint security
- Document troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with network engineers and security specialists to implement proactive solutions
- Train end-users on new technologies and security best practices
- Monitor ticket queues and ensure SLA compliance with 99.9% uptime targets
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expert-level knowledge of Windows OS, Active Directory, and Microsoft 365
- Certification in CompTIA A+, Network+, or equivalent industry-recognized credential
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk, LogMeIn)
- Strong analytical skills for diagnosing intermittent network and performance issues
- Excellent written communication skills for technical documentation and client interactions
- Ability to work independently with minimal supervision while maintaining team alignment