Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative team environment. If you're a problem-solver with a passion for technology, apply today to start your rewarding career journey with us!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise systems and software
- Monitor server infrastructure and resolve critical system alerts during overnight hours
- Document all support tickets and incidents using ServiceNow platform
- Collaborate with day-shift teams to ensure seamless service continuity
- Conduct system health checks and preventive maintenance tasks
- Escalate complex issues to senior engineers with detailed documentation
- Maintain up-to-date knowledge base articles for common resolutions
Qualifications
- Minimum 2 years of IT support experience in a 24/7 environment
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or Network+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Must be available to work overnight shifts (10 PM - 6 AM)