Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in San Jose! We're seeking dedicated professionals to ensure seamless system uptime while our global users rest. This high-impact role offers competitive compensation, premium benefits, and career advancement opportunities in one of America's tech capitals. Work with cutting-edge infrastructure in a supportive environment where your night owl skills are valued. Enjoy quiet shift dynamics focused on proactive monitoring and incident resolution. Apply today to become part of our mission-critical team!
Responsibilities
- Monitor and maintain cloud infrastructure, servers, and network systems during overnight hours
- Provide Tier 2/3 technical support via ticketing system for global enterprise clients
- Execute scheduled maintenance windows and system patching during low-traffic periods
- Document incident reports, resolution logs, and knowledge base articles
- Collaborate with day-shift teams during handover procedures
- Proactively identify and resolve performance bottlenecks
- Participate in after-hours rotation for critical incident response
Qualifications
- 3+ years of experience in IT infrastructure support or system administration
- Proficiency with Linux/Windows Server environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, storage, and application issues
- CCNA or CompTIA Network+ certification preferred
- Excellent written communication skills for technical documentation
- Ability to work independently with minimal supervision
- Experience with monitoring tools (Nagios, Zabbix, Datadog)
- Flexible availability to work nights and weekends as needed