Job Description
Join our elite night shift support team and earn premium compensation while maintaining critical infrastructure. This high-impact role offers unparalleled career growth in a dynamic 24/7 environment. Enjoy competitive benefits, flexible scheduling, and the satisfaction of keeping global operations seamless.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night hours
- Monitor and resolve critical network, server, and application issues
- Collaborate with global teams to ensure 99.99% uptime
- Document incidents and implement preventive measures
- Perform system health checks and proactive maintenance
- Escalate complex issues to senior engineers with detailed context
- Maintain compliance with security protocols during off-hours
Qualifications
- 3+ years of IT support experience with night shift exposure
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills across network, database, and application layers
- CompTIA Network+ or equivalent certification required
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site visits