Job Description
Join our dynamic team at Phoenix Tech Solutions Inc. as an Immediate Hire Remote Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional support to our clients across the Phoenix metro area. This fully remote role offers competitive compensation, flexible scheduling, and opportunities for rapid career growth. If you're passionate about troubleshooting and customer satisfaction, apply today to start your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, email, and chat
- Document all support tickets and maintain accurate records
- Collaborate with senior engineers on complex technical escalations
- Conduct system updates and security patch implementations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification required
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude