Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Nashville! We're urgently seeking skilled professionals to deliver exceptional technical assistance to our global client base. Enjoy flexible remote work while representing Nashville's thriving tech scene. This is your opportunity to solve complex challenges, drive innovation, and grow your career with a company that invests in its people. Apply today to become part of our dynamic remote-first culture!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Manage service tickets using Zendesk with SLA adherence
- Deploy and configure cloud-based solutions (AWS, Azure)
- Create detailed technical documentation and SOPs
- Collaborate with Tier 2 engineers on escalations
- Conduct end-user training sessions via virtual platforms
- Monitor system performance using SolarWinds
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certifications required
- Expert knowledge of Windows/macOS/Linux environments
- Proficient in remote access tools (TeamViewer, AnyDesk)
- Experience with ticketing systems and ITIL processes
- Strong written/verbal communication skills
- Ability to work independently with minimal supervision
- BS in Computer Science or related field preferred