Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Memphis! We're seeking a tech-savvy professional to deliver exceptional virtual customer service to clients across the nation. Work from anywhere while supporting cutting-edge systems and making a real impact in the tech community. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in a dynamic remote-first environment.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security, and performance problems
- Install and configure operating systems, applications, and peripheral devices
- Document all support interactions and maintain accurate knowledge base articles
- Collaborate with cross-functional teams on complex technical escalations
- Train users on system best practices and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience required
- 2+ years in remote technical support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Strong diagnostic skills and experience with ticketing systems (Zendesk/Jira)
- Excellent written/verbal communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Ability to work independently with minimal supervision
- Must have reliable high-speed internet and dedicated home office setup