Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and enjoy the perfect blend of flexibility and impact. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy work-life balance. Our Baltimore-based team offers competitive compensation, remote work options, and a supportive culture that values your contributions.
This role is ideal for night owls, students, or anyone seeking non-traditional hours. You'll resolve technical issues, ensure system uptime, and deliver outstanding customer service—all while working autonomously in a quiet, focused environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during overnight shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document incident reports and maintain detailed knowledge base entries
- Collaborate with day-team specialists during shift handovers
- Monitor system performance and escalate critical issues
- Conduct remote diagnostics and implement solutions
- Maintain SLA compliance for overnight support tickets
Qualifications
- 1+ years of IT support or customer service experience
- Proficiency with Windows/macOS and cloud platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or similar certification preferred
- Comfortable working overnight hours (11 PM - 7 AM)
- Valid US work authorization