Job Description
Join our award-winning tech support team and make an immediate impact! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional service to our clients across Omaha. Enjoy flexible remote work, competitive benefits, and the opportunity to grow your career in a dynamic environment. Start immediately – apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Document all interactions in our ticketing system with precision
- Collaborate with senior engineers on complex technical escalations
- Conduct system maintenance and security updates proactively
- Train users on new technologies and best practices
- Monitor network performance and optimize infrastructure
Qualifications
- 2+ years of remote IT support experience
- Expertise in Windows/macOS/Linux operating systems
- CompTIA A+ or equivalent certification required
- Proficiency with remote support tools (TeamViewer, AnyDesk)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid U.S. work authorization required