Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and kickstart your IT career with our comprehensive paid training program! We're seeking motivated individuals passionate about technology to provide exceptional customer service while troubleshooting hardware, software, and network issuesâall from the comfort of your home office. Our 8-week paid training curriculum covers everything from OS fundamentals to advanced diagnostic techniques, ensuring you're fully prepared for success.
This full-time remote position offers competitive compensation, career advancement opportunities, and a supportive team environment. Enjoy flexible scheduling, comprehensive benefits, and the chance to work with cutting-edge technology while making a real impact on our clients' digital experiences.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote desktop support
- Install, configure, and maintain hardware/software systems for clients
- Document troubleshooting steps and solutions in ticketing systems
- Provide exceptional customer service with clear communication
- Collaborate with senior engineers on complex technical challenges
- Stay current with industry trends and emerging technologies
- Participate in ongoing training to enhance technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to work independently in a remote setting
- Customer service mindset with patience and empathy
- No prior IT experience requiredâtraining provided!