Job Description
Join our dynamic team as a Night Shift Customer Support Specialist and thrive in a flexible remote work environment based in New Orleans! TechSolve Solutions Inc. is seeking tech-savvy individuals to deliver exceptional customer support during night hours. Enjoy competitive compensation, comprehensive benefits, and the freedom to work from home while making a real impact. This role is perfect for night owls who excel in problem-solving and communication.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (10 PM - 6 AM CST)
- Diagnose and resolve software/hardware issues for enterprise clients
- Maintain detailed case documentation in CRM systems
- Collaborate with global support teams using virtual collaboration tools
- Meet performance metrics for resolution time and customer satisfaction
- Escalate complex issues to senior engineers with clear documentation
- Participate in ongoing training on new technologies and processes
Qualifications
- Minimum 2 years of customer support experience, preferably in SaaS or tech
- Strong troubleshooting skills for Windows/macOS and cloud platforms
- Ability to work independently during night shifts with minimal supervision
- Proficiency with Zendesk, Jira, or similar support ticketing systems
- Excellent written and verbal communication skills
- Reliable high-speed internet connection and quiet home office setup
- CompTIA A+ or similar certification preferred