Job Description
Join our elite remote support team and transform your career with TechSolve Solutions! We're seeking dedicated Night Shift IT Support Specialists to deliver exceptional technical assistance while working from the comfort of your home in Colorado Springs. Enjoy competitive compensation, comprehensive benefits, and a dynamic virtual environment where your expertise truly shines. This is your opportunity to excel in a 24/7 tech support ecosystem while maintaining perfect work-life balance.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues across Windows/Mac/Linux environments
- Document all interactions using ITIL-compliant ticketing systems
- Collaborate with global teams to resolve escalated incidents
- Monitor system health and proactively address potential outages
- Conduct remote system installations and configurations
- Maintain security protocols for sensitive client data
Qualifications
- 3+ years in technical support with night shift experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer/AnyDesk)
- Strong analytical and diagnostic skills
- Exceptional written and verbal communication
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- High-speed internet connection (minimum 50 Mbps)