Job Description
Join TechNova Solutions as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This fully remote role offers the flexibility to work from anywhere in Dallas while serving critical infrastructure needs during off-peak hours. You'll troubleshoot complex systems, optimize network performance, and deliver exceptional technical support—all with competitive compensation and comprehensive benefits. If you're a tech-savvy professional seeking work-life balance in a dynamic environment, this is your opportunity to thrive.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and user devices
- Monitor and resolve network security incidents during night shift hours
- Execute system backups, updates, and maintenance during off-peak windows
- Document technical solutions and create knowledge base articles
- Collaborate with global teams during critical incident escalations
- Optimize cloud infrastructure performance using AWS/Azure tools
- Conduct user training sessions for remote staff across time zones
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- CompTIA Network+ or equivalent cloud certification required
- Proficiency in Windows Server administration and Active Directory
- Advanced troubleshooting skills for VPN/RDP connectivity issues
- Experience with Jira, ServiceNow, or ITSM platforms
- Strong written communication for cross-team documentation
- Ability to work independently with minimal supervision
- Must be based in Dallas, TX with reliable high-speed internet