Job Description
Join Nexus Solutions Inc.'s elite Night Shift Support Team and become the backbone of our 24/7 operations. As a Night Shift IT Support Specialist, you'll provide critical technical assistance to our global client base during peak overnight hours. This high-impact role offers unparalleled career growth opportunities in a fast-paced, technology-driven environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your contributions to our mission.
Responsibilities
- Provide remote technical support for enterprise systems, cloud infrastructure, and network operations during overnight hours (10 PM - 6 AM)
- Monitor and respond to critical system alerts, ensuring maximum uptime for global client operations
- Troubleshoot complex hardware/software issues with minimal supervision using advanced diagnostic tools
- Document all support tickets with precision and maintain detailed incident reports
- Collaborate with cross-functional teams during critical incident escalations
- Implement proactive system maintenance and security protocols during off-peak hours
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk operations
- CompTIA Network+ or equivalent certification required (AWS/Azure certifications preferred)
- Expertise in Windows Server administration, Active Directory, and virtualization technologies
- Proven ability to resolve complex technical issues with minimal guidance
- Exceptional written and verbal communication skills for global client interactions
- Availability to work consistently on night shift schedule (10 PM - 6 AM PST)