Job Description
Join TechGuard Solutions' elite night shift team in Anaheim, CA! We're urgently hiring dedicated Support Specialists to ensure 24/7 operational excellence. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Your expertise will directly impact our global client base while maintaining industry-leading uptime standards. Apply now and become part of our innovative support family!
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access
- Monitor and resolve system alerts during overnight hours
- Document incident tickets with precision and SLA compliance
- Collaborate with global teams during critical outages
- Conduct nightly system health checks and preventive maintenance
- Train junior staff on escalation protocols
Qualifications
- 2+ years in technical support or IT operations
- Proficiency with ticketing systems (Jira, ServiceNow)
- CCNA/CompTIA Network+ certification preferred
- Exceptional problem-solving under pressure
- Available for flexible overnight shifts (10 PM - 6 AM)
- Strong written and verbal communication skills