Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Seattle! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across the Pacific Northwest. Enjoy flexible work-from-home arrangements while making a tangible impact on our clients' digital experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a forward-thinking environment.
At CloudTech Solutions, we pride ourselves on innovation and work-life balance. You'll collaborate with top-tier engineers and contribute to cutting-edge projects while enjoying Seattle's vibrant culture from home. If you're passionate about problem-solving and customer success, we want to meet you!
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via phone, chat, and remote access tools
- Document troubleshooting steps and solutions in our ticketing system
- Train end-users on best practices for cybersecurity and system efficiency
- Collaborate with cross-functional teams to escalate unresolved issues
- Monitor system performance and proactively address potential vulnerabilities
- Contribute to knowledge base articles and support documentation
Qualifications
- 3+ years of experience in remote technical support or IT operations
- Proficiency in Windows/macOS environments and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, networking, and SaaS applications
- Excellent written and verbal communication with customer-centric approach
- CompTIA A+, Network+, or equivalent certification required
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools
- Ability to work independently and manage multiple priorities
- US citizenship or permanent residency required for client contracts