Job Description
Join Miami's premier tech team as a Senior Night Shift IT Support Specialist! We're offering a competitive compensation package with premium benefits for our elite night shift professionals. Enjoy reduced commute stress, accelerated career growth opportunities, and a collaborative environment designed for peak productivity after hours. As a cornerstone of our 24/7 operations, you'll safeguard critical infrastructure while enjoying Miami's vibrant nightlife before your shift begins.
Why Work Night Shift at NexusTech?
- Industry-leading compensation with performance bonuses
- Comprehensive health, dental, and vision coverage
- Tuition reimbursement for advanced certifications
- Exclusive access to our innovation lab
- Flexible scheduling with core hours 10 PM - 6 AM
Responsibilities
- Provide Tier 3/4 technical support for enterprise systems and cloud infrastructure
- Monitor and resolve critical security incidents during off-peak hoursCollaborate with global teams on system deployments and maintenance
- Document complex troubleshooting processes and create knowledge base articles
- Lead disaster recovery drills and system failover procedures
- Mentor junior support staff during shift transitions
- Optimize monitoring tools to reduce false alerts by 30%
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and Azure/AWS
- CompTIA Security+ or equivalent certification required
- Proficiency in scripting (Python/PowerShell) and automation tools
- Strong background in network troubleshooting (TCP/IP, DNS, VPN)
- Experience with ServiceNow or ITSM platforms
- Ability to work independently with minimal supervision
- Spanish language proficiency highly valued