Job Description
Join our dynamic team as a Remote Tech Support Specialist in Corpus Christi, TX! We're urgently seeking passionate tech enthusiasts to deliver exceptional customer support and resolve technical challenges. Enjoy flexible remote work while making a real impact on our clients' digital experiences. Apply today to become part of our innovative IT solutions provider!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service for technical inquiries
- Install/configure operating systems and applications
- Document cases and maintain support ticket systems
- Collaborate with IT teams to escalate complex issues
- Train users on best technology practices
- Monitor system performance and security protocols
Qualifications
- 2+ years in technical support/helpdesk roles
- Proficiency in Windows/macOS troubleshooting
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent communication and problem-solving skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently in remote environment
- High-speed internet connection required