Job Description
Join our dynamic team as a Remote Tech Support Specialist in sunny Las Vegas! Enjoy the perfect blend of career growth and work-life balance with our flexible scheduling options. You'll be the hero behind the scenes, providing exceptional technical assistance to clients across the US while working from home. At NexusTech, we value innovation, collaboration, and your personal well-being.
We offer competitive benefits, cutting-edge tech resources, and a supportive culture that celebrates flexibility. Whether you're an early bird or night owl, we'll craft a schedule that fits your lifestyle. Ready to level up your tech career?
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Deliver exceptional customer service through phone, chat, and email channels
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify system improvements and implement solutions
- Train users on new technologies and best practices
- Monitor system health and perform preventative maintenance
Qualifications
- 3+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows/macOS and networking fundamentals
- Proficient in remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- High-speed home internet connection required