Job Description
Join our elite night shift team as an IT Support Specialist at CyberSecure Solutions Inc. in the heart of Manhattan. We're seeking dedicated professionals to provide critical 24/7 technical infrastructure support while the city sleeps. This role offers premium compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a dynamic, collaborative environment.
Why Join Us? Competitive night shift differential, performance bonuses, professional development stipends, and flexible scheduling options. Enjoy a supportive culture where your expertise directly impacts our global operations.
Responsibilities
- Provide remote and on-site technical support for enterprise systems during overnight hours (12AM - 8AM)
- Monitor and maintain network infrastructure, servers, and cloud environments
- Resolve critical incidents with SLA adherence using ticketing systems (Jira/Servicenow)
- Document procedures and knowledge base articles for cross-team knowledge transfer
- Collaborate with global support teams during handover procedures
- Conduct proactive system health checks and maintenance windows
- Escalate complex issues to senior engineers with detailed impact analysis
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA Network+ or equivalent certification required
- Experience with monitoring tools (SolarWinds, Nagios) and ticketing systems
- Excellent written communication skills for incident reporting
- Ability to work independently with minimal supervision during off-peak hours
- Valid NYS driver's license (occasional on-site visits required)