Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This remote role offers the unique opportunity to provide critical technical support while enjoying Charlotte's vibrant nightlife. You'll troubleshoot complex systems, ensure seamless user experiences, and collaborate with global teams—all from the comfort of your home office. We offer competitive compensation, comprehensive benefits, and a culture that values work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night shift hours (11 PM - 7 AM EST)
- Monitor system performance and proactively address security vulnerabilities
- Document all incidents, resolutions, and knowledge base articles
- Collaborate with global IT teams to resolve cross-functional technical challenges
- Train end-users on system best practices and security protocols
- Contribute to continuous improvement of IT support processes
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills for remote infrastructure issues
- Strong written and verbal communication skills
- Ability to work independently during night shift hours
- Experience with ticketing systems (ServiceNow/Jira) preferred