Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium opportunity allows you to deliver exceptional technical support from the comfort of your home while serving our Seattle-based clients during overnight hours. We offer a competitive compensation package, flexible scheduling, and a collaborative virtual environment where your expertise directly impacts our clients' success. If you're a tech-savvy professional seeking work-life balance without compromising on professional growth, this role is your gateway to excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, chat, and remote access
- Monitor and maintain system health during overnight hours, including server backups and security scans
- Document all support tickets, resolutions, and knowledge base contributions
- Collaborate with global IT teams to escalate complex issues and implement solutions
- Conduct proactive system maintenance and patch deployment during low-traffic periods
- Train end-users on best practices and security protocols during overnight onboarding sessions
Qualifications
- 3+ years of experience in IT support with night shift or 24/7 environment exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Exceptional troubleshooting skills for networking, VPN, and remote access issues
- Strong written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision during overnight hours
- Valid Washington State driver's license for occasional on-site support (mileage reimbursed)