Job Description
Join TechSolve Solutions as a Remote Night Shift IT Support Specialist and become a vital part of our 24/7 operations team. This full-time remote position offers the flexibility to work from anywhere in the US while serving our Tucson-based clients during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a supportive culture focused on work-life balance for night shift professionals.
Why You'll Love This Role: Competitive night shift differential, 100% remote work environment, opportunities for skill advancement, and dedicated night shift support channels. We prioritize our overnight team with flexible scheduling and exclusive wellness programs.
Responsibilities
- Provide Tier 2/3 technical support for remote clients during night shift hours (10 PM - 6 AM MST)
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Manage ticket queues with SLA adherence and prioritize critical outages
- Document resolutions in knowledge base and contribute to process improvements
- Collaborate with global IT teams during cross-continental incident management
- Conduct system health checks and preventive maintenance during off-peak hours
- Mentor junior support staff through internal knowledge-sharing sessions
Qualifications
- 3+ years of enterprise-level IT support experience with night shift background
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong troubleshooting skills for network connectivity, VPN, and endpoint security
- Ability to work independently during overnight hours with minimal supervision
- Excellent written communication for documenting technical procedures
- Experience with ticketing systems (ServiceNow/Jira) and remote desktop tools
- Must be located in Mountain Standard Time zone for shift coverage