Job Description
Are you a tech-savvy problem solver looking for a night shift opportunity in Wichita? Join Apex Tech Solutions as our next Tier 2 Technical Support Specialist. We are a forward-thinking company offering a fully remote environment for our night crew, allowing you to work from the comfort of your home while supporting clients across the US.
As a night shift specialist, you will play a crucial role in maintaining system uptime and ensuring our clients have seamless technical assistance during non-standard hours. If you thrive in a quiet, focused environment and want to advance your career in IT support, this is the perfect role for you.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues via remote desktop tools.
- Manage and prioritize incoming support tickets in Zendesk and Jira during peak off-hours.
- Monitor system health alerts and perform routine maintenance on remote servers.
- Collaborate with day-shift teams to escalate complex issues and ensure continuity of support.
- Document all troubleshooting steps and create knowledge base articles for future reference.
Qualifications
- 2+ years of experience in IT support, Helpdesk, or Customer Service.
- Must be available to work a rotating night shift schedule (e.g., 10 PM - 6 AM).
- Demonstrated experience with remote support tools (TeamViewer, AnyDesk, etc.).
- Strong written and verbal communication skills.
- Reliable high-speed internet and a dedicated home office setup.