Job Description
Join our elite remote IT support team and become the guardian of digital infrastructure during critical overnight hours. We're seeking a dedicated Night Shift IT Support Specialist to monitor systems, resolve incidents, and ensure seamless operations for our Washington D.C.-based clients. This fully remote role offers the flexibility to work from anywhere while supporting mission-critical systems for top-tier organizations.
Why TechGuard Solutions? We pride ourselves on fostering a culture of innovation, work-life balance, and professional growth. Our night shift team enjoys exclusive benefits including premium shift differentials, flexible scheduling, and opportunities for advanced certifications.
Responsibilities
- Monitor and maintain enterprise systems, networks, and cloud infrastructure during overnight shifts
- Provide Tier 2/3 technical support for complex hardware/software issues
- Execute scheduled system patches, updates, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global IT teams during critical outages
- Conduct proactive system health checks and performance optimization
- Support cybersecurity initiatives including threat detection and response
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for complex network and system issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Shift work availability (11 PM - 7 AM EST) mandatory