Job Description
We are seeking a highly skilled Technical Support Specialist to join our elite remote team. This is a unique opportunity to work a weekend shift while enjoying the flexibility of a fully remote work environment. Based in the Atlanta, GA area, you will be the first line of defense for our enterprise clients, ensuring seamless technical operations during high-traffic periods.
At Apex Digital Solutions, we value precision, empathy, and technical excellence. If you are looking for a role that offers a better work-life balance by working weekends while maintaining a premium tech career, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Manage and resolve a high volume of technical support tickets within established Service Level Agreements (SLAs).
- Document all interactions, resolutions, and system configurations in our CRM and ticketing systems.
- Collaborate with cross-functional teams to escalate complex issues and drive permanent fixes.
- Maintain up-to-date knowledge of our product suite and emerging technologies to provide accurate guidance.
Qualifications
- Minimum of 3-5 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems, as well as Office 365 and Chromebook management.
- Strong understanding of network connectivity, VPNs, and remote access tools.
- Excellent written and verbal communication skills with a focus on customer service.
- Ability to work independently in a remote setting with high accountability.