Job Description
Join our dynamic IT support team and become the backbone of our night operations! We're seeking a skilled Night Shift IT Support Specialist to provide critical technical assistance during overnight hours. This part-time role offers flexible scheduling while ensuring our systems run flawlessly 24/7. You'll be the first point of contact for resolving technical issues, maintaining server integrity, and supporting our global workforce. If you're a problem-solver who thrives in a fast-paced environment, this is your opportunity to shine while the city sleeps!
Responsibilities
- Monitor and resolve technical issues during night shift hours via ticket system and remote support
- Perform system backups, updates, and security scans across all IT infrastructure
- Provide Tier 1-2 support for hardware, software, and network connectivity problems
- Document incidents, resolutions, and preventive measures in IT service management tools
- Collaborate with day-shift teams for seamless handover and issue escalation
- Conduct system health checks and proactive maintenance to prevent downtime
- Ensure compliance with data security protocols and company policies
Qualifications
- 1+ years of IT support or help desk experience (night shift preferred)
- Proficiency in Windows/macOS troubleshooting and Active Directory management
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent written and verbal communication skills for technical documentation
- CompTIA A+ or equivalent certification required
- Ability to work independently with minimal supervision during night hours
- Flexible availability to work weekends as needed