Job Description
Join TechFlow Solutions and start your remote tech support career tomorrow! We're seeking passionate tech enthusiasts to provide exceptional customer service from the comfort of your home office in Lexington, KY. As a key member of our 24/7 support team, you'll troubleshoot hardware/software issues, resolve user inquiries, and contribute to our award-winning customer satisfaction metrics. Immediate start available for qualified candidates. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting cutting-edge technology solutions.
Responsibilities
- Diagnose and resolve complex technical issues via remote access, phone, and chat support
- Install, configure, and maintain software systems across Windows/macOS environments
- Document troubleshooting processes and create knowledge base articles
- Collaborate with Tier 2 engineers to escalate unresolved issues
- Monitor system performance and proactively address potential failures
- Train end-users on best practices for digital security
Qualifications
- 2+ years of technical support experience with remote work exposure
- CompTIA A+ or equivalent certification (CompTIA Network+ preferred)
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong analytical skills with ability to diagnose hardware/software conflicts
- Exceptional communication skills with empathy for user frustration
- Experience with ticketing systems (Zendesk, ServiceNow)
- High-speed internet connection and quiet home office setup