Job Description
Launch your IT career with NexusTech Solutions' paid training program for remote Tech Support Specialists! We're seeking motivated individuals in Newark, NJ to join our dynamic team and provide exceptional technical assistance to clients worldwide. No prior experience required – we provide comprehensive paid training covering troubleshooting, customer service, and industry certifications. Enjoy the flexibility of remote work while building valuable skills in a supportive environment. Join us to grow professionally with competitive pay, benefits, and clear advancement paths.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Deliver exceptional customer support with empathy and professionalism
- Document cases accurately in our CRM system
- Collaborate with senior engineers on complex escalations
- Conduct remote installations and configuration of software/hardware
- Stay updated on emerging technologies through ongoing training
- Maintain service level agreements (SLAs) and performance metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy with Windows/Mac proficiency
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Customer service experience (technical or non-technical)
- Passion for technology and continuous learning