Job Description
Join TechFlow Solutions and revolutionize how businesses operate with our award-winning remote tech support team! We're seeking a passionate Remote Tech Support Specialist in Jacksonville, FL to deliver exceptional service with flexible hours. Enjoy the freedom to work from anywhere while solving complex technical challenges for our diverse client base. Our culture values work-life balance, continuous learning, and innovation—perfect for adaptable tech professionals who thrive in dynamic environments. Competitive compensation, comprehensive benefits, and career advancement opportunities await!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting steps and maintain accurate incident records
- Collaborate with cross-functional teams to resolve escalated technical problems
- Conduct system updates and security patches following company protocols
- Mentor junior support staff on best practices and emerging technologies
- Analyze support trends to propose process improvements
Qualifications
- 2+ years of remote IT support experience
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with flexible schedules
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Strong customer service orientation with patience and empathy
- Valid Florida driver's license (occasional on-site visits required)