Job Description
We are looking for a Remote Technical Support Specialist to join our elite remote team based in St. Petersburg, FL. As a key member of our IT department, you will be the first line of defense for our clients, ensuring seamless connectivity and technical stability. We offer a competitive salary, comprehensive benefits, and the flexibility to work from home.
Why Join Us?
- Flexible Remote Work: Enjoy the freedom to work from anywhere in the St. Petersburg area or remotely.
- Professional Growth: Access to ongoing training and certification programs.
- Modern Tools: Work with the latest technology and software.
Are you ready to elevate your career in tech support? Apply today!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
- Diagnose and resolve complex technical problems, escalating tickets to Level 2 support when necessary.
- Maintain accurate and detailed documentation of all support tickets, resolutions, and system configurations.
- Conduct remote training sessions for end-users to ensure they maximize the use of our software solutions.
- Monitor system performance and proactively identify potential issues to prevent downtime.
- Collaborate with cross-functional teams to improve IT processes and user satisfaction scores.
Qualifications
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with remote desktop software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, JIRA).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote environment.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.