Job Description
Join Nevada Tech Solutions and become part of our award-winning remote tech support team! We're seeking skilled professionals to provide exceptional IT assistance from the comfort of your home in Las Vegas. Enjoy weekly paychecks, competitive benefits, and the flexibility of remote work while supporting diverse clients across the tech industry.
Our ideal candidate thrives in fast-paced environments, possesses deep technical knowledge, and excels at resolving complex issues with patience and professionalism. With us, you'll gain exposure to cutting-edge technologies while building a rewarding career in tech support.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and solutions in CRM systems
- Collaborate with senior engineers on escalated technical issues
- Conduct system updates and security patches remotely
- Train clients on proper tech usage and best practices
Qualifications
- 2+ years of remote desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection required
- Experience with ticketing systems (Zendesk, Jira preferred)