Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and receive a $5,000 sign-on bonus!
We're seeking a customer-focused tech expert to deliver exceptional remote support from Chicago. You'll troubleshoot complex IT systems, resolve user issues, and drive digital transformation for enterprise clients. Enjoy flexible remote work while making tangible impact in a collaborative environment.
What We Offer:
- Competitive salary + $5,000 sign-on bonus
- 100% remote work flexibility
- Comprehensive benefits package
- Professional development stipend
- Modern tech stack and tools
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software/network issues
- Install/configure enterprise applications and security protocols
- Document incident resolutions and knowledge base articles
- Collaborate with IT teams on system optimization projects
- Train users on new technologies and security best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in technical support or IT operations
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or equivalent certification
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work independently in remote environments
- Basic scripting knowledge (PowerShell/Bash)