Job Description
Join our elite night shift support team at NexusTech Solutions and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical assistance while our clients rest. Enjoy premium compensation, comprehensive benefits, and a collaborative environment where your expertise truly matters. This is more than a job—it's your opportunity to thrive in a dynamic, tech-driven career with growth potential.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Monitor and maintain network infrastructure during overnight hours
- Document all incidents, resolutions, and preventive actions in ticketing systems
- Collaborate with day-shift teams during handover procedures
- Proactively identify system vulnerabilities and recommend improvements
Qualifications
- 2+ years in IT support or helpdesk environments
- CompTIA A+/Network+ certification or equivalent experience
- Advanced knowledge of Windows Server 2019+ and Active Directory
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Exceptional problem-solving skills under pressure
- Availability for consistent overnight shifts (11 PM - 7 AM)
- Strong written communication for incident documentation