Job Description
Join Alaska Tech Innovations as a Senior Remote Tech Support Specialist and unlock premium compensation while serving our Anchorage-based clients from anywhere in the world. We're seeking elite technical professionals to deliver enterprise-level support in a fully remote environment with competitive benefits and career growth opportunities. This high-impact role combines deep technical expertise with exceptional client service to solve complex IT challenges for Alaska's leading businesses.
Why Join Us?
- Industry-leading compensation with uncapped earning potential
- 100% remote work with flexible scheduling
- Comprehensive health, dental, and vision coverage
- $5,000 annual professional development stipend
- State-of-the-art home office equipment provided
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Provide Tier 3 support for enterprise networking, cloud infrastructure, and cybersecurity protocols
- Lead incident response for critical system outages with SLA-driven resolution
- Develop and maintain technical documentation for proprietary systems
- Mentor junior support staff through knowledge-sharing sessions
- Collaborate with Anchorage-based engineering teams on infrastructure projects
- Implement proactive monitoring solutions to prevent recurring issues
Qualifications
- 5+ years in enterprise-level technical support with 3+ years remote experience
- Expertise in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency in scripting (Python, PowerShell) for automation
- Exceptional problem-solving abilities with root-cause analysis skills
- Valid Alaska driver's license (occasional Anchorage site visits required)
- Proven track record of resolving 95%+ of Tier 3 tickets within SLAs