Job Description
Join our award-winning team as a Part-Time Night Shift Support Specialist in Honolulu! We're seeking tech-savvy professionals to provide exceptional after-hours technical support for our global clients. This flexible role offers competitive pay, remote options, and opportunities to grow your career in IT support while enjoying Honolulu's vibrant nightlife during your off-hours. You'll be the hero who resolves critical system issues overnight, ensuring seamless operations for our enterprise clients.
Our ideal candidate thrives in independent environments and values work-life balance. With comprehensive training and a collaborative culture, you'll gain exposure to cutting-edge technologies while making tangible impacts. Ready to transform your night owl tendencies into a rewarding career? Apply now and become part of Hawaii's premier tech support team!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues during overnight shifts
- Monitor system alerts and proactively address critical infrastructure problems
- Document and escalate technical incidents using ticketing systems (Jira/Servicenow)
- Collaborate with global support teams to ensure seamless service continuity
- Conduct system maintenance and updates during low-traffic periods
- Maintain detailed knowledge base articles for recurring issues
Qualifications
- High school diploma or equivalent; CompTIA A+/Network+ certification preferred
- 1+ years of experience in IT support or helpdesk environments
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Exceptional troubleshooting skills for network, hardware, and software issues
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- Flexible schedule availability including weekends and holidays
- Valid driver's license and reliable transportation for occasional on-site calls