Job Description
Join GlobalTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical assistance to our clients during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-paced, technology-driven environment. If you thrive in nighttime settings and possess strong problem-solving skills, apply today to join our dynamic team in Laredo, TX.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues with minimal supervision
- Document all support tickets using ticketing systems like Zendesk
- Collaborate with cross-functional teams during critical outages
- Monitor system health and proactively address potential vulnerabilities
- Train junior support staff on troubleshooting methodologies
- Generate weekly performance reports and improvement recommendations
Qualifications
- Minimum 2 years of IT support experience in 24/7 environments
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong analytical and diagnostic skills for complex technical issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and technologies
- Valid driver's license for occasional on-site visits