Job Description
Join our award-winning team as a Part-Time Remote Tech Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional customer service while troubleshooting hardware, software, and network issues. Enjoy flexible hours (20-25 hrs/week) with full remote work, competitive pay, and opportunities for growth in a dynamic environment. If you're passionate about solving problems and helping others thrive digitally, apply today!
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote access
- Provide step-by-step guidance to users for software/hardware troubleshooting
- Document cases accurately in CRM systems (e.g., Zendesk)
- Escalate complex issues to senior engineers with clear context
- Conduct virtual onboarding for new employees
- Maintain knowledge base articles and troubleshooting guides
- Collaborate with cross-functional teams on system improvements
Qualifications
- 2+ years of technical support experience (remote preferred)
- Expertise in Windows, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, VPNs)
- Certification (CompTIA A+, Google IT Support, or equivalent)
- Exceptional communication and patience with non-technical users
- Ability to work independently with minimal supervision
- Proficient with remote desktop tools (TeamViewer, AnyDesk)
- High-speed internet connection and quiet home office setup