Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and kickstart your IT career with comprehensive paid training! We're seeking motivated individuals in the Detroit area to deliver exceptional technical support to our clients. No prior experience required – we'll equip you with industry certifications and hands-on expertise in networking, security, and troubleshooting. Enjoy flexible remote work while growing professionally with our dedicated mentorship program.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Document troubleshooting steps and customer interactions in ticketing systems
- Collaborate with senior engineers to resolve complex technical challenges
- Conduct system diagnostics and implement preventive maintenance
- Maintain security protocols for client data and systems
- Train end-users on best practices for technology usage
- Participate in continuous learning modules for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable internet connection for remote work
- Passion for technology and continuous improvement
- Must reside in Detroit metro area