Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist at NexusTech Solutions. This critical role ensures seamless system operations and exceptional customer service during overnight hours. You'll be the frontline guardian of our digital infrastructure, troubleshooting technical issues, and maintaining high service standards while the city sleeps. We offer competitive compensation, comprehensive benefits, and clear pathways for career growth in a supportive, tech-forward environment.
Responsibilities
- Monitor and maintain server/network systems during overnight hours (10 PM - 6 AM)
- Provide Tier 1/2 technical support for internal teams and external clients
- Document incident reports and resolution procedures in ticketing systems
- Collaborate with global support teams during cross-continental handovers
- Conduct proactive system health checks and preventative maintenance
- Escalate critical issues to senior engineers with detailed context
- Train junior staff on night shift protocols and best practices
Qualifications
- 2+ years in IT support/helpdesk environments
- Experience with Windows/Linux server administration
- CCNA or CompTIA Network+ certification preferred
- Strong diagnostic skills for cloud infrastructure (AWS/Azure)
- Ability to work independently with minimal supervision
- Excellent written communication for shift handover documentation
- Flexibility to adjust schedule during critical incidents
- Valid Washington State driver's license (for occasional on-site visits)