Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and revolutionize how businesses in Miami thrive through technology. At NexGen Solutions, we empower our clients with cutting-edge IT infrastructure while fostering a culture of innovation and work-life balance. As a fully remote position based in Miami, you'll become the backbone of our client operations, delivering seamless technical support that drives productivity and growth.
We offer competitive compensation, comprehensive health benefits, professional development stipends, and flexible scheduling. Our team enjoys quarterly team-building events in Miami and opportunities to work with Fortune 500 clients across diverse industries.
Responsibilities
- Provide Tier 2-3 technical support for 50+ remote clients via phone, email, and remote desktop
- Diagnose and resolve complex hardware, software, and network issues including VPN connectivity
- Deploy and manage cloud-based solutions including Microsoft Azure and AWS environments
- Create and maintain comprehensive technical documentation and SOPs
- Collaborate with senior engineers on infrastructure projects and system migrations
- Implement security protocols and conduct vulnerability assessments
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in Computer Science or related field (Bachelor's preferred)
- 3+ years of experience in enterprise-level tech support
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11, macOS, and Linux operating systems
- Proficiency in Active Directory, Office 365, and SCCM
- Experience with remote support tools (TeamViewer, AnyDesk, LogMeIn)
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent written and verbal communication skills in English and Spanish