Job Description
Join Nevada Tech Solutions and kickstart your IT career with our comprehensive paid training program! We're seeking motivated Night Shift Support Specialists to provide exceptional technical assistance to our clients. No prior experience required – we'll equip you with industry-leading skills in network troubleshooting, system administration, and cybersecurity fundamentals. Enjoy competitive pay, full benefits, and a supportive team environment while working during our quiet night shift hours. This is your chance to build a stable career in Reno's growing tech sector without upfront education costs.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues including Windows/Linux systems, network connectivity, and cloud services
- Document all support interactions using ticketing software with detailed resolution steps
- Collaborate with senior engineers during complex escalations and major incidents
- Contribute to knowledge base articles and improvement of support protocols
- Monitor system health alerts and perform preventive maintenance tasks
- Maintain strict adherence to security protocols and data protection standards
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Basic computer literacy with willingness to learn technical concepts
- Strong problem-solving abilities and logical thinking skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during night shifts
- Comfortable with rotating schedules and on-call responsibilities
- Passion for technology and customer service excellence
- Must pass background check and pre-employment assessment