Job Description
Join Omaha Tech Solutions Inc. as a Senior Remote Tech Support Specialist and elevate your career in a high-paying, flexible role. We're seeking an expert troubleshooter to provide elite technical support to enterprise clients nationwide. Enjoy premium compensation, cutting-edge technology, and the freedom to work from anywhere in the Omaha metro area. Be part of our award-winning team that's revolutionizing remote IT support.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote access
- Implement network security protocols and protect against cyber threats
- Document incident reports and knowledge base articles with precision
- Mentor junior support staff and optimize support workflows
- Collaborate with engineering teams on infrastructure improvements
- Provide exceptional customer service with 95%+ satisfaction rates
- Manage VIP client accounts and proactively address technical needs
Qualifications
- 5+ years in enterprise-level technical support
- Expertise in Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Proven experience with remote support tools (TeamViewer, Zoho Assist)
- Strong analytical skills for root cause analysis
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Relevant degree in IT or equivalent experience