Job Description
Join our elite night shift support team and kickstart your IT career with comprehensive paid training! We're seeking motivated individuals in Buffalo, NY to provide critical technical support while our clients rest. No prior experience required – we invest in your growth through our industry-leading certification program. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a collaborative environment. Work with cutting-edge technology while developing skills in cloud systems, cybersecurity, and network administration. Our supportive team ensures you'll thrive during night operations with 24/7 mentorship available. Apply today and transform your future!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS, networking, and cloud infrastructure
- Document incident reports using ticketing systems with detailed troubleshooting steps
- Collaborate with global support teams during escalation procedures
- Monitor system health using monitoring tools and perform preventative maintenance
- Maintain security protocols for client data during off-hours operations
- Participate in continuous training modules to enhance technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and customer service mindset
- Willingness to work flexible night shift schedule (10 PM - 6 AM)
- Basic familiarity with computer systems and troubleshooting concepts
- Ability to learn quickly in fast-paced technical environments
- Excellent written and verbal communication skills
- CompTIA A+ certification or equivalent training preferred (provided if needed)
- Must pass background check and drug screening