Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in the heart of New York City. This pivotal role ensures seamless technical infrastructure operations during overnight hours, supporting critical systems for Fortune 500 clients. We offer competitive compensation, comprehensive benefits, and accelerated career growth in a cutting-edge cybersecurity environment. Perfect for tech professionals seeking non-traditional schedules while making a tangible impact on global digital security.
Responsibilities
- Monitor and maintain enterprise network systems, servers, and cloud infrastructure during overnight shifts
- Provide Tier 2-3 technical support for complex hardware/software issues via ticketing systems
- Execute scheduled system patches, updates, and security protocols during low-traffic windows
- Document incident reports, resolution logs, and knowledge base articles with precision
- Collaborate with global IT teams using Jira, ServiceNow, and Slack for cross-shift handovers
- Conduct proactive system health checks and vulnerability assessments
- Respond to critical alerts within SLA parameters for financial services clients
Qualifications
- 3+ years in enterprise IT support or system administration
- CompTIA Security+ or AWS/Azure certifications preferred
- Expertise in Windows Server, Linux, and virtualization technologies (VMware/Hyper-V)
- Proficient with monitoring tools (Nagios, SolarWinds) and ticketing systems
- Strong analytical skills for diagnosing complex network and security incidents
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication for technical documentation
- Valid driver's license (occasional on-site emergencies may require travel)