Job Description
Join TechNova Solutions' elite night shift support team and earn premium compensation while maintaining work-life balance. We're seeking a dedicated Senior Support Specialist to provide exceptional technical assistance during overnight hours. This high-paying role offers unparalleled growth opportunities, comprehensive benefits, and a supportive culture where your expertise is valued.
Enjoy our state-of-the-art Madison facility with premium amenities, including a 24/7 fitness center, complimentary meal provisions, and dedicated quiet zones. Our night shift team receives exclusive recognition programs, accelerated career advancement pathways, and a robust wellness package including premium health coverage and mental health resources.
Responsibilities
- Provide Tier 3 technical support for enterprise-level systems and critical infrastructure during overnight hours (10 PM - 6 AM)
- Proactively monitor and resolve complex network, server, and application issues using advanced diagnostic tools
- Collaborate with global teams to ensure seamless 24/7 operations and rapid incident resolution
- Document technical procedures and create comprehensive knowledge base articles
- Maintain system security protocols and implement disaster recovery measures
- Lead on-call rotation for critical incidents during shift hours
- Contribute to continuous improvement of support processes and SLA optimization
Qualifications
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
- 5+ years of enterprise-level technical support experience with night shift preference
- Expertise in cloud platforms (AWS/Azure), virtualization (VMware/Hyper-V), and hybrid infrastructure
- Advanced certification in CompTIA Security+ or equivalent
- Strong scripting abilities (Python/PowerShell/Bash) for automation
- Exceptional problem-solving skills with demonstrated root cause analysis abilities
- Experience with ITIL framework and ticketing systems (Jira/ServiceNow)
- Ability to work independently with minimal supervision during off-peak hours