Job Description
Join Baltimore Tech Solutions as a Night Shift Support Specialist and experience the freedom of weekly pay! We're seeking dedicated professionals to provide exceptional technical support during our overnight hours. Enjoy competitive compensation, flexible scheduling, and a collaborative team environment. This role is perfect for night owls who thrive in dynamic settings and want their hard work rewarded every week. Apply today to start your career with us!
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat during night shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems with detailed notes
- Collaborate with global teams to resolve complex technical escalations
- Monitor system health and proactively address potential disruptions
- Train junior staff on support protocols and best practices
- Maintain strict SLA compliance and response time metrics
Qualifications
- Minimum 2 years in IT support or help desk role
- Proficiency with Windows/macOS and networking fundamentals
- Strong problem-solving abilities with analytical mindset
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Availability to work 11 PM - 7 AM shifts (flexible scheduling available)