Job Description
Join TechFlow Solutions' award-winning support team and become the hero of our clients' tech experiences! We're seeking passionate Remote Tech Support Specialists to deliver exceptional service from the comfort of your home office. As a key player in our growing tech ecosystem, you'll troubleshoot complex issues, innovate solutions, and drive customer satisfaction to new heights. Enjoy flexible scheduling, comprehensive benefits, and cutting-edge training in a collaborative virtual environment. Ready to transform your career? Start tomorrow in Durham's thriving tech scene!
Responsibilities
- Resolve hardware/software issues via remote desktop, phone, and chat support
- Diagnose network connectivity problems and implement corrective actions
- Document cases in CRM systems with detailed resolution steps
- Escalate complex issues to Tier 2/3 engineers with clear context
- Conduct proactive system maintenance and security updates
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Train clients on new technologies and best practices
Qualifications
- 3+ years in technical support with remote experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network and endpoint issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Jira, Zendesk)
- Ability to work independently with minimal supervision
- US citizenship or valid work authorization required